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LIVE CHAT: Monday - Friday 9:00 a.m. - Midnight EST Saturday - Sunday 9:00 a.m. - 9:00 p.m. EST
CORPORATE ADDRESS: Carhartt, Inc. 5750 Mercury Drive Dearborn, MI 48126
Carhartt Customer Service P.O. Box 600 Dearborn, MI 48126
To Affiliates, Partners, Vendors, and Suppliers We share Personal Data among our Carhartt family of companies. We do this to run our business more efficiently and to have a better understanding of our Consumers across all of our business lines. We also work with partners, vendors, distributors, and suppliers. These third parties may have access to or process your Personal Data, but only to the extent it is necessary for them to (1) provide their products and services to us, or (2) to provide you the products and services that you have requested. For example, we may use third-party providers to assist us with marketing and advertising our products and Services, delivering customer service and support (for example, when you have a question, complaint or technical issue with your account), and for e-commerce order fulfillment.
During Recruitment and Job Applications When you submit an application for employment, we will collect your Personal information, including any information contained on a resume or curriculum vitae. This information is used worldwide to build our team as we look to hire talented teammates. We also may keep the information you submit in connection with an application for employment on file for future consideration.
To Enable the Use of Our Services Personal Data that is collected through the Services may be used or disclosed to third parties in order to enable us to provide Services. For example, the Carhartt website may allow you to interface with a third-party website or application, such as PayPal or UPS.
In Community Forums Any information you post or disclose in our community forums (for example, Facebook, BoldChat, YouTube, Twitter, Pinterest, Instagram, Olapic, Turn To, or other sponsored pages on the Carhartt Blog) is public. We cannot control the use of information disclosed in community forums, such as bulletin boards, blogs, chat rooms, and networking functions of mobile applications. Exercise caution when disclosing information in these public areas, and be careful what Personal Data you disclose and how you disclose it. Content posted in our community forums, including advice and opinions, represents the views of the individuals who post that Content and such individuals bear sole and exclusive responsibility for the posting of that content. Carhartt does not necessarily endorse, support, verify, or agree with any content posted in our Community Forums.
As We Grow and Change – Corporate Transactions and Reorganizations If we should ever merge with another company, or if Carhartt should decide to buy, sell, or reorganize some part or all of its business, we may disclose or transfer, to the extent permitted by law and in compliance with any applicable requirements to notify you, your Personal Data to prospective or actual purchasers or successor entities in connection with one of these transactions or reorganizations.
As Required by Law and Special Circumstances We may be required, subject to applicable law, to disclose your Personal Data if: (i) it is reasonably necessary to comply with legal process (such as a court order, subpoena, search warrant, etc.) or other legal requirements of any governmental authority, (ii) such a disclosure would potentially mitigate our liability in an actual or potential lawsuit, (iii) it is necessary to protect our legal rights or property, or (iv) it is necessary to protect the legal rights or property or physical security of others, or for the prevention or detection of crime and such disclosure is lawful.
Using Information We Collect
At Carhartt, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:
Process and track your order
Provide the services you request
Contact you about the status of an order
Send you catalogs or promotional offers we believe will be of interest to you
Send you the Carhartt Email Newsletter, if requested
Identify your product and service preferences
Customize our communications to you (information shared with our third party marketing partner to provide personalized display advertising is made anonymous)
Improve our merchandise selection and customer service
We regularly use technologies such as cookies. A "cookie" is a small file stored by your web browser on your computer. Cookies allow us to recognize who you are, when you arrive at our site, by associating an anonymous identification number in the cookie. At no time is your personally identifiable information stored within one of our cookies.
We have selected an outside company, Omniture by Adobe, to assist us in better understanding how people use our site. Cookies will be placed on your computer to collect non-personal information. The information that is collected through these cookies tells us things like which search engine referred you, how you navigated around our site, what you browsed and purchased and what traffic is driven by banner ads and emails. telemarbay.com does not allow Omniture by Adobe to collect credit card, username or password information.
Cookies allow us to understand how you clicked to our site and what pages you click on during your visit to our site. Understanding how you shop allows us to improve and personalize your shopping experience and speed your checkout process. We may use technologies such as cookies to provide you with personalized display advertising tailored to your interests. To opt out of this advertising provided by Carhartt, .
Accepting cookies through your web browser is your personal choice. You can set your browser to disable cookies.
We also contract with a third-party advertising partner to serve ads on our behalf across the internet and sometimes on this site. They will collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services which may appear on other sites that you visit. To learn more, or to opt-out of receiving advertisements tailored to your interests by our third party partner, visit the Network Advertising Initiative at www.networkadvertising.org/choices.
How We Use Email
When you provide us your email address, we may send you emails related to processing your order or to respond to a request. For example, after you place an order at telemarbay.com, you will receive an email confirmation and, in most cases, an email with package tracking information.
If you decide to participate in our Field Testing Program your email address will be used to send you surveys periodically.
In our efforts to protect your information, Carhartt uses a variety of technical safeguards, such as firewalls, and we physically secure our servers.
In addition, when you make a purchase, request a catalog, or create an account on our website, your information is transmitted in an encrypted format.
The telemarbay.com website may contain links to other sites. Carhartt does not control the use of personally identifiable information on these websites. You should review the privacy policies of every website before providing any personal information. Carhartt is not responsible for the conduct or practices of any linked websites. These links are provided solely for the convenience and information of our visitors.
Privacy of Children on Our Website
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
For questions, comments or assistance, we invite you to contact us
We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association's Committee on Ethical Business Practices at email@example.com. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing. You may also contact the Federal Trade Commission by phone at 202-FTC-HELP (202-382-4357 ) or electronically at http://www.ftc.gov/ro/index.shtml